Manage click-and-collect in store
With OurBoxes – Agent e-retailers can easily monitor and register all shipments arriving to specific stores. This will make it easier for store personnel and customer service to help customers retrieve their deliveries.
Monitor all store shipments
A challenge with the click-and-collect setup is for customer service to monitor shipments arriving at store and handle incoming calls about customer deliveries. When store personnel use OurBoxes – Agent to register goods arrived and delivered it will automatically register in OurBoxes.
When the carrier delivers shipments to the store the shipment is delivered to store but not to the customer. The carrier can notify the customer but only priority to that the shipment arrived. However, in the case of a delivery failure the customer will get a notification even if their shipment haven’t arrived to the store. With OurBoxes – Agent this will be noticed immediately by receiving store and allowing customer service to solve the issue and correctly notify the customer.
Full distribution control
The main benefit of using OurBoxes – Agent is allowing click-and-collect retailers to gain full control of the distribution from warehouse to customer delivery. When the customer contacts customer service they will be able to see at which store their goods are and if any problems have occurred.
By having control of store shipments customer service can support store personnel with handling customer issues related to click-and-collect shipments. They can send reminders and keep track of all shipments independent of which store.