What’s the difference using the carrier’s own Track & Trace?
Using the carrier’s own Track & Trace to solve a shipping problem is a very reactive way of working. Usually the customer has access to the same information and already realized there is something wrong. With OurBoxes you can be more proactive and receive notifications and solve the problem before it affects your customers.
What’s the difference using a conventional business intelligence software?
OurBoxes gives you a real-time view of your distribution. Most business intelligence softwares will provide you with a report from a given point in time. Working with that type of information when it comes to shipping data there is always the risk of acting on issues that have already been solved.
Does OurBoxes require us to have our own servers?
OurBoxes is a cloud service that runs on Microsoft cloud services. This means that all data is stored on their servers which guarantees high safety and availability. This also makes the integration process fast and easy.
How long does it take to get started?
We will have the system up and running with all your data in a matter of days. After that we will provide a 1 day workshop to help you define your processes and get acquainted with the service. At the most you will be fully operational with OurBoxes in 3-4 weeks
Is it possible to add additional information to the shipment data?
You can add any type of information to your shipments through several of our APIs.
How many shipments can OurBoxes handle?
There is no limit to how many shipments can be viewed. Thanks to our smart filtering functions it is possible to manage large amounts of data without losing overview.
How can I reduce my returns with OurBoxes?
By being alerted of shipments that have been at the service point for too long and therefore run the risk of becoming a return you can act on this information by contacting and reminding the customer. If it turns out that the customer has regretted their purchase you can request to have the shipment returned in order to maintain inventory control.