Communicate automatically with all your customers
Our cloud service, MyBoxes, creates both a better customer experience and security for the customer how the merchant and the carrier handle the customer delivery process. From the moment our cloud service receives a customer order, our customers can automatically communicate and provide access to the information of events throughout the process to the customer. MyBoxes is hence a self-service. This will result in a better customer journey and less burden on the customer service. MyBoxes enhance the experience and create security for how the customer order is processed. Finally, we all can stop asking the questions “where are my products?” or “where are our deliveries?”.
Via Addimotions cloud services, you can always communicate with the customer in your company name, with a full company branding. Engagement and recognition are then created for the customer throughout the hole process which will let your company be involved from order to delivery.
This also means that your customers do not have to download different apps from various carriers to be able to follow their orders. They can collect all the purchases in one place! If there are deviations or delays during transport, they will be notified directly in MyBoxes and they will also get an estimated time for delivery. All this thanks to our other cloud service, OurBoxes.